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Title: OpenText FirstClass 12 Release Announcement
Bulletin Number: 277
Version: 1.0
Date: June 24, 2013
Audience
This Product Bulletin is intended for distribution to FirstClass Division's installed base Administrators, Customer Support Center team, Business Development Center team, Account Managers, and Channel Partners.
Description
This is an announcement of the general availability (GA) of FirstClass 12 for Windows, Mac OS X, and Linux platforms.
FirstClass 12 is a phased release. The new product components available in the first set are:
Availability
FirstClass 12 component upgrade installers are available now to existing customers who have a valid maintenance and support contract. FirstClass Update Services will automatically download these to your server. If your server’s Update Services schedule is turned off, you may manually initiate an Update Services request to receive the update.
FirstClass 12 for new installs will become available in the upcoming weeks for download from FCOL in the following locations:
Windows server New Install
Conferences/Downloads/FirstClass 12 Product Updates/FC12 Windows Server Updates/
Mac OS X server New Install
Conferences/Downloads/FirstClass 12 Product Updates/FC12 OS X Server Updates/
Linux server New Install
Conferences/Downloads/FirstClass 12 Product Updates/FC12 Linux Server Updates/
Please ensure that you have your server specific FirstClass 12 license, and review both the Release Notes and instructions accompanying the installers thoroughly before proceeding with the upgrade.
To renew or purchase your M&S contract, please contact your regional Sales Support Center listed at the end of this bulletin.
FirstClass 12
Powerful, secure and highly scalable collaboration platform that bridges the chasm between in-person and digital communication through rich, online communities.
FirstClass Connect, FirstClass Collaborate and FirstClass Communicate deliver the tools organizations need to achieve true, effective collaboration. With FirstClass, knowledge flows together naturally, circulates readily and is easily accessible across the organization, across geographies and amongst organizations. FirstClass empowers individuals and teams to work together towards a common goal, with a shared sense of purpose, driven by new ways to participate.
Collaborate
With its powerful and intuitive Web 2.0 interface FirstClass 12 provides a rich, social collaborative experience providing a platform to support your organizational initiatives such as culture and team building, on-boarding and training and internal -external support, all within a secure online environment.
Communicate
FirstClass 12 offers fully functional email, voicemail and calendaring capabilities that enable users to securely communicate within the organization’s online community or to external internet destinations.
Personalize
A user-defined dashboard allows the individual to decide what is presented to them allowing the most productive and relevant experience for the user’s individual role.
Open for Integration
The FirstClass open API allows integration with HTML 5 based applications providing one, central point for collaboration around an organization’s valuable content.
Anytime - Anywhere Access
FirstClass is easily accessible from any internet-enabled computer or via our FirstClass Mobile applications that are available for the iPhone®, iPad®, BlackBerry® and Android®. Users can take FirstClass with them wherever they go and have all of the power of FirstClass in the palm of their hands - delivering a true “anytime, anywhere” mobile collaboration experience.
For more detailed information about the extensive new features of FirstClass 12, please see the release notes: http://mimage.opentext.com/support/ecm/FirstClass/FirstClass12/releasenotes/firstclass12releasenotes.pdf
For more information about of FirstClass, see the following web page: http://www.firstclass.com/
Contact Information
Sales
To purchase a FirstClass product or user licenses, please contact our Sales Department or your local FirstClass reseller.
North America and South America
email: sales@firstclass.com
phone: 888.808.0388
UK, Europe, Middle East, Africa, Australia, and Asia
email: sales@firstclass.com
phone: +44.1189.848000
Nordic and Baltic Regions
email: info@ett.se
phone: +46.1869.1600
Sales Support
To renew or purchase your M&S contract, contact your regional Sales Support center.
North America
For Canada, Southwestern US (AK, AZ, CA, CO, NM, OR, TX, WA), Mexico, South America, Japan
email: rmajchrz@opentext.com
phone: 905.762.6472
For the rest of North America
email: debra@firstclass.com
phone: 905.762.6347 or 888.588.3444 ext 5
UK, Europe, Middle East, Africa, South America, Australia, and Asia
Contact your local FirstClass reseller
or
phone: +353.61.467424
Customer Support
Site administrators should contact their regional customer support center, if technical assistance is required.
North America
email: support@firstclass.com
United Kingdom
email: intl_fcsupport@opentext.com
phone: +0800.9.808.808
Europe, Middle East, Africa, South America, Australia, and Asia
email: intl_fcsupport@opentext.com
phone: +44.1189.848484
Nordic and Baltic Regions
email: support@firstclass.se
phone: +46.1868.1620
FirstClass, OpenText and the associated logos used herein are trademarks of Open Text Corporation and/or its subsidiary used under license. All other trademarks are the property of their respective owners.
End of Bulletin
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